Help Center

Buying vs. Renting (1) »

  1. What are some of the many benefits of buying a tuxedo instead of renting a tuxedo?

Care & Maintenance (1) »

  1. Do I have to dryclean my tuxedo after each time I wear it?

Etiquette (4) »

  1. My invitation says "Black Tie". What does that mean?
  2. My invitation says "Black Tie Preferred", what does that mean?
  3. What does "White Tie" mean?
  4. Is there a "Tuxedo Glossary"?

Ordering & Payment Information (3) »

  1. What payment methods can I use to place my order?
  2. How do I change or cancel my order?
  3. How do I submit a purchase order?

Order Status (3) »

  1. How can I track my order?
  2. What is the status of my order?
  3. Will I receive a receipt after placing my order online?

Shipping & Delivery (5) »

  1. Can I expedite my shipping?
  2. Do you ship internationally?
  3. How can I track my order?
  4. When can I expect to receive my order?
  5. Will I have to sign for my package?

Returns (10) »

  1. How do I return an item?
  2. How long does it take for me to receive my refund?
  3. How long do I have to return an item?
  4. I already took my item to a tailor and had it altered? Can I still return it?
  5. I already wore an item to an affair, but now I don't think I want it anymore. Can I return it?

Privacy & Security (2) »

  1. What is your privacy policy?
  2. Is it safe and secure to submit my credit card and personal information online?

Product Information (52) »

  1. Tuxedos
  2. Shirts
  3. Vests
  4. Bow Ties
  5. Shoes

Sizing & Fit (5) »

  1. What size should I order for my suspenders?
  2. What is a separates size scale?
  3. Can you do the tailoring/alterations for me prior to shipping?
  4. How does Euro sizing convert to U.S. sizing in shirts?
  5. Are there size charts available to assist me in selecting the correct size?